Privacy Policy
Privacy Policy for Window Cowboy LLC
Window Cowboy LLC ("we," "our," "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you visit our website, contact us, or use our services:
- Personal Information: When you contact us, schedule a service, or request information, we may collect personal details such as your name, phone number, email address, billing information, and service location.
- Usage Data: We may collect information about how you interact with our website, including IP addresses, browser type, operating system, pages visited, and time spent on our site.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To Provide Services: To process and fulfill your requests for window cleaning services, including scheduling and invoicing
- To Improve Our Website and Services: To respond to inquiries, provide customer support, and send updates or promotional offers related to our services.
- To Communicate with You: To analyze user behavior on our site, improve user experience, and enhance our offerings.
- To Comply with Legal Requirements: To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, and safety of Window Cowboy LLC, our customers, and others.
- No mobile or messaging consent information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- By interacting with our main number, you are consenting to maintain communication by SMS text message from Window Cowboy. Message frequency may vary. Message & data rates may apply. You can reply STOP to opt-out of further messaging. You can reply HELP for more information, or call us at (704) 761 - 8610.
3. How We Share Your Information
We do not share, sell, or trade your personal information with third parties for any purpose except in the scenarios listed below:
- Service Providers: We may share your information with third-party service providers who assist us with operations such as payment processing, email marketing, and customer support. However, we will not share your information with these providers unless it is necessary to provide you with our services, and they are required to keep your information confidential and use it only for the purpose for which it was shared.
- Business Transfers: If Window Cowboy LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. However, we will ensure that any new entity handling your data complies with this Privacy Policy.
- Legal Compliance: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal obligations or to protect the rights, property, or safety of Window Cowboy LLC, our customers, or others
4. Data Security
We use reasonable physical, electronic, and procedural safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Choices and Rights
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails. You may also contact us directly to request that we stop sending marketing communications.
- Access, Update, or Delete Your Information: You have the right to access, update, or delete the personal information we hold about you. To do so, please contact us at [insert contact details].
6. Third-Party Links
Our website may contain links to third-party websites or services that are not controlled or operated by us. This Privacy Policy only applies to our website, and we are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Window Cowboy LLC
(704) 761-8610
Terms and Conditions for Window Cowboy LLC
Welcome to Window Cowboy LLC! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any of these terms, you should not use our services.
1. Introduction
These Terms and Conditions govern the use of our website www.windowcowboyclt.com and the provision of our window cleaning and window tinting services ("Services"). By using our website or requesting our Services, you agree to be bound by these Terms and Conditions and our Privacy Policy.
2. Services Provided
Window Cowboy LLC offers professional window cleaning and window tinting services for both residential and commercial properties. Our services include, but are not limited to:
- Window Cleaning: Exterior and interior window cleaning, screen cleaning, and related services.
- Window Tinting: Installation of window tinting for privacy, UV protection, energy efficiency, and aesthetics. We reserve the right to modify, update, or discontinue our services at any time.
3. Booking and Scheduling Services
- Service Requests: To schedule a window cleaning or window tinting service, customers must submit a request through our website or contact us directly. All service requests are subject to availability.
- Confirmation: Once your service is booked, you will receive a confirmation email with details of the appointment, including the date and time of service. Please ensure that all details are correct.
- Rescheduling and Cancellations: If you need to reschedule or cancel your appointment, please notify us at least 48 hours in advance. Cancellations or changes made less than 48 hours before the scheduled appointment may incur a cancellation fee. Please see here for more information.
4. Pricing and Payment
- Pricing: Our prices are available on our website or can be provided upon request. Prices for both window cleaning and window tinting services are subject to change without notice, and any changes will be communicated to you before services are performed.
- Payment Methods: Payment for our services can be made via [list payment methods, e.g., credit card, PayPal, cash, etc.]. Full payment is due upon completion of the service, unless otherwise agreed upon.
- Late Fees: If payment is not made within the specified terms, we may charge late fees or suspend services until the outstanding balance is paid.
5. Customer Responsibilities
- Access to Property: You agree to provide us with safe and clear access to your windows and the surrounding area. This includes ensuring that all windows are accessible and free from obstructions before our team arrives.
- Accurate Information: You agree to provide accurate and up-to-date information about your service location, including any special requirements or considerations (e.g., hard-to-reach windows, pets, or allergies).
- Damage or Issues: While we take great care during our window cleaning and tinting processes, you agree to notify us of any pre-existing damage to windows, window frames, or surrounding structures before the service begins. Window Cowboy LLC is not responsible for any damage that existed prior to our service.
- Window Tinting Considerations: For window tinting services, we advise that you inform us of any specific requirements or preferences regarding tint shade, type, or brand. Additionally, you understand that the tinting process may result in slight bubbling, fading, or other changes during the curing period, which is a natural part of the installation process.
6. Service Limitations
- Weather Conditions: We reserve the right to delay or reschedule window cleaning and tinting services due to adverse weather conditions (e.g., rain, snow, or high winds) that may affect the safety or quality of the service.
- Third-Party Services: If you request that we transfer your information to another service provider (e.g., for a service we do not offer), we will only do so with your explicit consent. However, we are not responsible for the quality or outcome of any third-party services.
- Window Tinting Warranty: We provide a warranty for our window tinting services. The warranty period and details vary depending on the type of tint chosen. Please refer to our warranty policy for more information.
7. Intellectual Property
All content on our website, including text, images, graphics, logos, and other materials, are the property of Window Cowboy LLC and are protected by copyright laws. You may not use, reproduce, or distribute any content from our website without prior written consent.
8. Limitation of Liability
- No Warranty: Our window cleaning and tinting services are provided "as is," without warranties of any kind, either express or implied, including but not limited to, the implied warranties of merchantability or fitness for a particular purpose.
- Limitation of Liability: To the fullest extent permitted by law, Window Cowboy LLC is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, loss of data, or any other damages arising out of or in connection with the use of our services or website.
9. Indemnification
You agree to indemnify, defend, and hold harmless Window Cowboy LLC, its officers, employees, contractors, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of our website or services, including any violation of these Terms and Conditions.
10. Privacy
All content on our website, including text, images, graphics, logos, and other materials, are the property of Window Cowboy LLC and are protected by copyright laws. You may not use, reproduce, or distribute any content from our website without prior written consent.
11. Termination
We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, if you violate these Terms and Conditions or for any other reason we deem appropriate.
12. Changes to These Terms
We may update or modify these Terms and Conditions at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review these Terms periodically for any changes.
13. Governing Law
We may update or modify these Terms and Conditions at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review these Terms periodically for any changes. These Terms and Conditions are governed by and construed in accordance with the laws of the state of [Insert State], without regard to its conflict of law principles. Any disputes arising from these Terms and Conditions or your use of our services will be subject to the exclusive jurisdiction of the courts in [Insert County/State].
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Window Cowboy LLC
(704) 761-8610
